Shipping Policy

 

We want our customers to love and enjoy every item they purchase from Maggie Beauty

If you are not 100% satisfied with your purchase, please follow the instructions below so that our team can you help you find your ideal product.

Conditions for Returns and Exchange

For the return/exchange of Maggie Beauty online purchases – whether they are faulty, change of mind or an incorrect match – you must meet the following return/exchange policy conditions:

*We do not refund OR exchanges FOR CHANGE OF MIND OR INCORRECT MATCH.

If a replacement colour or alternative items are required you will need to place a new order online/or call our store on ( +61 )450 910 403 for further assistance.

RETURNING GOODS

  • You are responsible for the costs of returning goods to us.
  • Any goods returned are your responsibility until they reach our warehouse.
  • Maggie Beauty will not be held liable for any goods lost in transit: therefore, we recommend you use a courier or EParcel through Australia Post to return the goods.
  • Please ensure you package your return to prevent any damage to the items in transit.
  • For Faulty Goods
  • We reserve the right to determine whether a product is faulty. A response for faulty claims will be received within 5 working days of the products arrival at Maggie Beauty.
  • If deemed faulty, a refund of the cost of the goods and postage will be provided.
  • In addition, the reasonable cost of returning the faulty item/s back to us will also be refunded.

 

HOW TO RETURN AND EXCHANGE – within Australia

  • Ensure all item/s are intact and items are unused as per conditions above
  • Contact Maggie Beauty via phone at 0450 910 403 and notify us of your intended exchange or return
  • To post the item, you will need to purchase a prepaid plastic satchel at your local post office

Please ensure you package your return to prevent any damage to the items in transit.

Include the following items in your Satchel:

  • The item/s you wish to return/exchange
  • The MAGGIE BEAUTY invoice
  • The Australia Post receipt for satchel and postage – only if you have a Faulty Item being RETURNED/EXCHANGED
  • (If deemed faulty, a refund of the cost of the goods and postage will be provided). In addition, the reasonable cost of returning the faulty item/s back to us will also be refunded. Please hold onto the tracking number for your package once you have posted it.

Alternative Option

Products purchased online may also be returned in our Maggie beauty store.

Address:

Shop 1/1-5 Gertrude Street, Wolli creek NSW 2205

ANY QUESTIONS?

If you have any queries regarding the returns and exchanges process, please do not hesitate to call our team Monday – Saturday on ( +61 ) 450 910 403

Shipping

Maggie Beauty posts all parcels with Australia Post. Once your order has been dispatched from our store, you will receive an email with a tracking number that can be used via the Australia Post website. Cost is dependent on the option you choose, where in Australia the parcel is delivered to and the weight of the products you have purchased.

Please note the following information is indicative only.

Below is a guide for deliveries within Australia.

Parcels within Australia

The following delivery times apply to the Australia Post standard domestic parcel service, Parcel Post.

Delivery within the same state

Posted for delivery

Delivery time estimate (business days) 

Within metropolitan areas of capital cities, or within the same city or town or an adjacent city or town in the same state

2 days

Between a metropolitan area of capital city and a country location

4 days

Between country locations

5 days

Delivery between states

Posted for delivery

Delivery time estimate (business days)

Between Sydney/Brisbane, Sydney/Melbourne, Melbourne/Canberra or Melbourne/Adelaide

2-3 days

Between Sydney/Adelaide, Melbourne/Brisbane, Melbourne/Tasmania or Adelaide/Canberra

3-4 days